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Customer Support / BPO

BPO Call Centre Support Executive (TN Electrical Board 24x7 Helpdesk)

Chennai & Coimbatore • Full Time (24x7 Rotational 8-Hour Shifts) • Exp: 0 - 30 Years (Freshers & Experienced Welcome) • Competitive Monthly Salary + Shift Allowances + Night Shift Differential + ESI & PF

Immediate openings for Customer Care & Inbound Support Representatives to handle round-the-clock helpline inquiries for Tamil Nadu Electrical Board consumers.

Job Responsibilities:

  • Receive inbound telephone calls from consumers regarding power interruptions, billing queries, transformer issues, and new service connection status.
  • Log complaint tickets into the centralized customer relationship portal with appropriate urgency flags.
  • Coordinate with regional electrical board field engineers and line maintenance teams for swift breakdown resolution.
  • Deliver polite, calm, and solution-driven communication in 24x7 rotational 8-hour shifts.

Eligibility Criteria:

  • Qualification: Any Degree or Diploma (Any stream).
  • Experience: 0 to 30 Years (Freshers welcome with training provided).
  • Working Hours: 24x7 Rotational Shifts (8-hour shift schedule with rotational weekly offs; safe transport/allowances for evening/night shifts).
  • Skills: Excellent telephone etiquette, clear Tamil communication, patience, and basic computer knowledge.
Skills: Customer Support Inbound Calling Ticket Logging Active Listening Shift Flexibility Tamil Fluency

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